18838 – Mid Level IT Support

Koud is looking for a Mid Level IT Support to work with one of our clients.

• Administer and maintain Windows operating systems, including Windows 11, Windows Server 2016, 2019, and 2022;
• Manage and support SCCM (System Center Configuration Manager) for software deployment, patch management, and system monitoring;
• Implement and manage Microsoft Azure services, including virtual machines, Azure Active Directory, and Azure Networking;
• Configure and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM);
• Administer Microsoft Exchange, both Online and On-Premises, including mailbox management, email routing, and security configurations;
• Manage Apple devices using Apple Business Manager and ensure compatibility with company systems and policies;
• Troubleshooting using Cisco ISE (Identity Services Engine) for network access control. (Read Only Access);
• Administer Cisco Unified Communications Manager (CUCM) for VoIP telephony services;
• Support IPC Turret systems for trading communications;
• Utilize Jira Project Management and Confluence for task tracking, documentation, and collaboration;
• Manage Citrix Desktop as a Service (DaaS) environments for virtual desktop delivery;
• Administer Proofpoint for email security, including spam filtering, data loss prevention, and encryption;
• Perform SharePoint administration tasks, including site configuration, permissions management, and content organization;
• Manage asset inventory and tracking, including hardware and software assets;
• Administer Printer Server environments, including Sharp and PaperCut, for printer management and print job tracking;
• Configure and maintain Grafana for monitoring and visualization of system performance metrics;
• Utilize Lansweeper for network asset discovery, inventory management, and software license tracking;
• Support video conferencing systems, including Cisco Telepresence, for remote collaboration and communication;
• Provide support to various financial applications such as Bloomberg, Refinitiv, Netx360, and Market Axess for financial data analysis and trading;
• Configure and support VPN solutions, including Cisco AnyConnect and GlobalProtect, for secure remote access;
• Manage Citrix Workspace environments for virtual application and desktop delivery;
• Utilize Crowdstrike for endpoint security and threat detection;
• Support Cisco Jabber for unified communication and collaboration.

• Bachelor’s degree in computer science, Information Technology, or related field;
• Minimum of 5 years of experience as a System Administrator or similar role;
• Proficiency in managing Windows operating systems and server platforms;
• Experience with SCCM administration for software deployment and patch management;
• Strong knowledge of Microsoft Azure services and cloud administration;
• Familiarity with Microsoft Intune for mobile device management;
• Experience administering Microsoft Exchange Online/On-Premises;
• Knowledge of Apple Business Manager for Apple device management;
• Proficiency in managing Cisco ISE, CUCM, and IPC Turret systems;
• Experience with Jira Project Management and Confluence;
• Familiarity with Citrix DaaS, Proofpoint, SharePoint, Printer Server administration, Grafana, Lansweeper, video conferencing systems, financial applications, VPN solutions, Citrix Workspace, Forcepoint, Crowdstrike, and Cisco Jabber;
• Excellent problem-solving skills and attention to detail;
• English Fluent.