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9825 – IT Support

Categoria de Emprego: IT Support
Tipo: Presencial
Faixa Salarial: A combinar
Tipo de Contratação: Contrato PJ
Localização: Houston Miami/FL Nova Iorque

Informações Gerais

A Koud está em busca de um(a) Suporte de TI para atuação em um de nossos clientes.

Koud is looking for a IT Support to work with one of our clients.


  • Support and Maintain organizational computers systems, desktops, peripherals, and mobiles devices;
  • Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment;
  • Troubleshooting problem areas in person e by telephone.
  • Assistance to the end-user anytime Assists with testing of clinical applications with users and appropriate applications teams;
  • Investigates problems between applications and other interfaced systems and instruments;
  • Assists in coordination with vendors on break/fix issues (vendor installs, monitors and maintains all remote software systems);
  • Provide tier 1, 2 and 3 level technical support to end users and clients;
  • Respond to tickets in the JIRA, Zendesk and Service Now Ticketing Systems;
  • Monitor the JIRA, Zendesk and Service Now ticket queues for issues and/or requests submitted by end users or management. Tickets ranging from hardware/software issues, software installation requests, and network resource access;
  • Ticket/request escalations to the correct division/dept. for completion or resolution;
  • End user desk side support for Windows OS operating systems-based systems;
  • Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find a solution to various issues experienced by end user;
  • Hardware asset break/fix, warranty coverage processing;
  • Asset management and control;
  • Supporting MS office 365 applications.

Required Skills:

  • Living in New York, Miami/FL, Houston;
  • Experience in IT Support;
  • Experience with MS office 365;
  • Experience with JIRA, Zendesk and Now Ticketing Systems;
  • Infrastructure;
  • Windows Server 16, 19, and 22 Operation Administration
  • Managing and providing support for SSM
  • Azure AD – Intune, MDM, and MAM
  • Apple Business Manager (non-priority)
  • Dynamics;
  • Desktop Support;
  • Cisco ISE;
  • Exchange – Administration and support (mobile and desktop);
  • CUCM Support;
  • IPC Support: Ticket routing to Brazil team and troubleshooting;
  • Inspira;
  • Confluence;
  • Citrix Desktop;
  • Proofpoint: Read-only access but ability to troubleshoot;
  • Creation of groups in SharePoint (administrative skills needed for Texas);
  • Inventory management;
  • Print server administration (Sharp and Papercut);
  • Cisco AnyConnect VPN and GlobalProtect;
  • Cisco teleconference;
  • Monitoring: Grafana;
  • Finance applications: Bloomberg, Net x 360, and Market Axess
  • Also using:
  • Forcepoint and CrowdStrike
  • Fluent in English;

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Tipo(s) Aceito(s): .pdf, .doc, .docx