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9825 – IT Support

Categoria de Emprego: IT Support
Formato: Fulltime
Tipo: Presencial
Faixa Salarial: Negotiable
Tipo de Contratação: Contrato PJ
Localização: Miami/FL

Informações Gerais

A Koud está em busca de um(a) Suporte de TI para atuação em um de nossos clientes.

Koud is looking for a IT Support to work with one of our clients.


  • Support and Maintain organizational computers systems, desktops, peripherals, and mobiles devices;
  • Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment;
  • Troubleshooting problem areas in person e by telephone.
  • Assistance to the end-user anytime Assists with testing of clinical applications with users and appropriate applications teams;
  • Investigates problems between applications and other interfaced systems and instruments;
  • Assists in coordination with vendors on break/fix issues (vendor installs, monitors and maintains all remote software systems);
  • Provide tier 1, 2 and 3 level technical support to end users and clients;
  • Respond to tickets in the JIRA, Zendesk and Service Now Ticketing Systems;
  • Monitor the JIRA, Zendesk and Service Now ticket queues for issues and/or requests submitted by end users or management. Tickets ranging from hardware/software issues, software installation requests, and network resource access;
  • Ticket/request escalations to the correct division/dept. for completion or resolution;
  • End user desk side support for Windows OS operating systems-based systems;
  • Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find a solution to various issues experienced by end user;
  • Hardware asset break/fix, warranty coverage processing;
  • Asset management and control;
  • Supporting MS office 365 applications.

Required Skills:

  • Living in Miami;
  • Experience in IT Support;
  • Experience with MS office 365;
  • Experience with JIRA, Zendesk and Now Ticketing Systems;
  • Fluent in English;

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Tipo(s) Aceito(s): .pdf, .doc, .docx