Informações Gerais
A Koud está em busca de um(a) Suporte de TI para atuação em um de nossos clientes.
Koud is looking for a IT Support to work with one of our clients.
Habilidades
Responsibilities:
- Support and Maintain organizational computers systems, desktops, peripherals, and mobiles devices;
- Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment;
- Troubleshooting problem areas in person e by telephone.
- Assistance to the end-user anytime Assists with testing of clinical applications with users and appropriate applications teams;
- Investigates problems between applications and other interfaced systems and instruments;
- Assists in coordination with vendors on break/fix issues (vendor installs, monitors and maintains all remote software systems);
- Provide tier 1, 2 and 3 level technical support to end users and clients;
- Respond to tickets in the JIRA, Zendesk and Service Now Ticketing Systems;
- Monitor the JIRA, Zendesk and Service Now ticket queues for issues and/or requests submitted by end users or management. Tickets ranging from hardware/software issues, software installation requests, and network resource access;
- Ticket/request escalations to the correct division/dept. for completion or resolution;
- End user desk side support for Windows OS operating systems-based systems;
- Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find a solution to various issues experienced by end user;
- Hardware asset break/fix, warranty coverage processing;
- Asset management and control;
- Supporting MS office 365 applications.
Required Skills:
- Living in New York, Miami/FL, Houston;
- Experience in IT Support;
- Experience with MS office 365;
- Experience with JIRA, Zendesk and Now Ticketing Systems;
- Infrastructure;
- Windows Server 16, 19, and 22 Operation Administration
- Managing and providing support for SSM
- Azure AD – Intune, MDM, and MAM
- Apple Business Manager (non-priority)
- Dynamics;
- Desktop Support;
- Cisco ISE;
- Exchange – Administration and support (mobile and desktop);
- CUCM Support;
- IPC Support: Ticket routing to Brazil team and troubleshooting;
- Inspira;
- Confluence;
- Citrix Desktop;
- Proofpoint: Read-only access but ability to troubleshoot;
- Creation of groups in SharePoint (administrative skills needed for Texas);
- Inventory management;
- Print server administration (Sharp and Papercut);
- Cisco AnyConnect VPN and GlobalProtect;
- Cisco teleconference;
- Monitoring: Grafana;
- Finance applications: Bloomberg, Net x 360, and Market Axess
- Also using:
- Forcepoint and CrowdStrike
- Fluent in English;